Our Terms and Conditions Closures In extreme weather Canvas and Stars glamping reserves the right to close the venue. No refund will be given if the site is unable to open due to extreme weather and if we feel the venue has become unsafe. Alternative dates will be offered for your payment to be set against. Canvas and Stars reserves the rights to transfer your booking to another one of our sites. We advise all customers to take out relevant travel insurance as we cannot refund due to illness, health pandemic or similar circumstances.
Cancellation Policy Payments for bookings are non-refundable under any circumstances. If it becomes necessary for you to cancel your booking tell us immediately by telephone and then in writing and we will, without prejudice to our right to full payment, take reasonable steps to re-let the tent. If we manage to re-let the tent we will refund your money, less a £50 administration charge. Check in/out Check in is from 3.00pm with strictly no check in after 8pm. We would appreciate it if you could let us know your estimated time of arrival, so we can be on site to meet you. Please vacate your tent by 10am on your last day.
Deposit To secure your required booking date, a non-refundable deposit of 50% of your booking is taken. This amount goes towards the total amount due for your stay, which is due 28 days before your booking date. For bookings made less than 4 weeks in advance the full amount is payable on booking. Your booking is not confirmed until the booking deposit is received in cleared funds. Acceptance of these terms and conditions is automatically assumed so we recommend you read them carefully before payment of the deposit. You will be sent a reminder when your balance is due.
Nuisance Guests must be respectful to other guests on the site. Loud noise and nuisance will not be tolerated at any time and all noise must be kept to a minimum after 11pm. We do have a no music policy after 10pm. Guests who in our reasonable opinion are causing nuisance may be required to immediately leave the site.
Occupancy Occupancy of a canvas room must not exceed 4 adults or 2 adults and up to 3 children and we reserve the right to decline accommodation and/or ask you to leave the site at any time if your numbers exceed this. The booking will then be deemed cancelled with full loss of payment.
Communal areas and kitchen If you are using the communal kitchen to store and cook food/drink, please make sure that there is enough space in the fridge and freezer for other glampers to use.
Warning Please remember you are staying in a woodland camping environment with live animals and other hazards. Some of the camp equipment can be dangerous if misused. The proprietor accepts no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicle or personal effects however caused. Please do not leave children unaccompanied in the woodland areas. Guests should acknowledge that glamping involves exposure to nature, including insects and wildlife. The design of the tents helps keep them at bay, but guests should take sensible precautions and we will not be liable for harm arising from such natural phenomena. Please note that our sites are in the open countryside/woodland therefore hay fever sufferers are advised to take anti-histamines.
Negligence Guests will be held responsible for any fire, damage or alteration to the structure caused by negligence.
Breakages Any damage or breakages which may occur must be paid for. Small accidental damages or breakages of a minor nature will not normally be charged but you are required to report all breakage and damage to the owners at the time or before you leave the glamping site.
Cold Weather We are open partially in Autumn and therefore the temperature can drop especially through-out the night. We do not refund in the event of cold weather but do ask all guests to bring warm clothing, extra blankets and hot water bottles for their own comfort.
Complaints Any complaints must be made known to us immediately. No complaints will be entertained at the end of the stay or after the guest has departed.
Pets No pets are allowed on site due to being located on a working farm.
Belongings Canvas and Stars glamping accept no liability for any belongings left in the tents at any time. If you have valuable items that you wish to leave in a secure place please let us know and we will store these for you at your own risk.
Tent Rules Please do not use any lighting, heating, cooking or gas appliances, electric heaters, or any fire, candle or other naked flames inside the tents. When the tent is unoccupied, keep it closed, dry and secure and in particular close any door fastenings. Please do not tamper with the structure or any part of the equipment and in particular not affix or suspend any item from the tent. No footwear inside the tents.
Smoking Smoking is not permitted inside the tents under any circumstances. Smoking outdoors is permitted but please collect any cigarette butts and dispose of them appropriately.
Groups All bookings of three or more tents are classed as a group booking. The person booking (where they are booking on behalf of other people), is responsible for disseminating the appropriate information to those persons that we send them. For example, these Terms and Conditions, tent details including directions, and on arrival, the Information Pack within each tent, to ensure they are fully aware of the nature of the campsite, Health and Safety issues, the wider woodland, the facilities, and any appropriate clothing and footwear they require. Only the guests originally booked are permitted to stay on site. Any extra guests (adults or children) will only be permitted on site at the site owners discretion. If extra guests are allowed on site, then extra charges will apply of £15 per person per day or £25 for the weekend. When enjoying your stay at Canvas and Stars, particularly at night, please be considerate to our neighbours and fellow glampers. Noise levels must be kept to a minimum after 10pm. This means chatting outside must be with low voices. If the site manager feels the need to speak to the group on two separate occasions during your stay about being too noisy, the noise/damage deposit may be withheld. The site manager reserves the right to ask noisy/disruptive guests to leave. We are a low noise policy glamping site If any tent, furniture, or equipment is damaged, the damage deposit will be withheld
Our Ethos At Canvas and Stars we aim for our glamping breaks to offer you more than a bit of glamour thrown into a camping holiday. It should be a truly unique holiday experience that will be remembered for a lifetime with a chance for you to re-connect with the natural world around you and with your family. It enables families to enjoy the benefits of a healthy break with fresh air, night starry skies, campfires, toasted marshmallows all in complete comfort. January 2020